Help & FAQs

Absolutely! This is common for many customers. Simply use the chat, contact us, or call 844-863-7670 and we will work to set your account up, pending credit approval. Tax-exempt status can also be set up during this same time.

We only charge tax in the following states: OH, MI, IN, NY, PA, and FL should you not be a tax-exempt business. If you are outside of these states, you will not see taxes charged at checkout. If you are a tax-exempt business or organization within these six states, please use the chat, contact us, or call us at 844-863-7670 to get your account setup tax-free online or with terms.

We seek to meet our customers' assembly schedules and timelines. If you are on a tight timeline, please contact us before or after you place your order and we will work to meet your requirements. You can also add your required dock date into the notes field at checkout so we know of critical dates. We can then quickly acknowledge confirmation or known exceptions to meeting the date, along with any solutions or options available. Again, we will work hard to meet your specific needs, it is why we are here.

We completely get it, sometimes requirements change. Please contact us within hours if an order needs cancellation. As we work hard to pick, pack, and ship orders we cannot always guarantee that we can cancel an order based on the request.

We want to speak to you too! Contact us with any projects, questions, concerns, or feedback. We will be sure to get back to you quickly within business hours (Monday-Friday 8am-5pm ET). However, please note that inquiries sent on Fridays will receive a reply the following Monday.

Our products are heavy-duty and can be very large/long. Please ensure that you carefully plan and evaluate the path to get your product to its final desired destination within your facility or dwelling, making sure there is adequate room and equipment to safely move it. Weights and sizes are listed on each product page. All products are professionally packaged and secured to skids from four main facilities:

• Stevens Point, WI 54481
• New London, WI 54961
• Rome, GA 30161
• Lakewood, NJ 08701

Absolutely, we ship all over the world! However, due to the size and weight of our products, a custom freight quote must be generated for these requests. Please contact us via our online Contact Us form and we will work on your quote as quickly as possible.

We use major LTL trucking companies, and local trusted trucking partners in certain parts of the country, to provide the most competitive price and best delivery. Our freight costs will be displayed in the checkout for shipments in the contiguous United States and parts of Canada (customers outside of the contiguous US must Contact Us for a special quote). We will align the best carrier at the time of shipment to ensure reliable and safe delivery to your destination.

Our lead times to ship are located on each product within the store. Our Quick-Ship program ships our most popular SKUs within 72 hours. Our made-to-order products take typically 2-3 weeks to manufacture and ship. Our more specialized products will take between 3-5 weeks to build, assemble, and ship. All products are made in the USA, with USA materials, and have the lead time designated on the product page. Please contact us if you have a sensitive timeline and we will do our very best to confirm and achieve it.

Our lead times to ship are located on each product within the store. Our Quick-Ship program ships our most popular SKUs within 72 hours. Our made-to-order products take typically 2-3 weeks to manufacture and ship. Our more specialized products will take between 3-5 weeks to build, assemble, and ship. All products are made in the USA, with USA materials, and have the lead time designated on the product page. Please contact us if you have a sensitive timeline and we will do our very best to confirm and achieve it.

Yes, most of our larger requirements are specially designed to your unique space and needs - ensuring the best operational results for your business. Simply contact us to get a conversation started. We provide fast, expert support to get your project into design and quoting quickly.

Yes, you will find the warranty information on each product page under 📄 Documents & Notes.

Absolutely, from design to installation, we are your storage and material handling partner. Please contact us for a quote to ensure you get the right solutions and installation for your respective project.

Yes, you will find helpful product manuals, brochures, and capacity charts in the 📄 Documents & Notes tab of each product. You can also review our common teardrop pallet racking manuals, bolted palleting racking manuals, and guard railing manuals here.

Please see our return policy for full details. If the items were ordered in error or no longer needed, a 25% restocking fee applies for standard product with freight being paid by the customer to return – a proper RMA must be issued and received by the customer prior to sending any materials back. Warranty claims should be initiated through our contact us form or by emailing support@cc-efi.com for fast help.